Monitoring & Alerting

Leverage our proactive approach to managing your network. Our team for IT support in Fort Worth sets up 24/7 tech monitoring to address potential points of failure. This can be in the form of data backup, firewall monitoring, server updates, and more. Complementing the service is our automatic alert system, put in place to ensure quick response and prevent issues from reaching a critical level. In addition, we work behind the scenes and minimize disruption by remotely deploying these regular checks and alerts.

Helpdesk

Efficient troubleshooting is at the heart of our operations. As such, we undertake issue documentation systematically. We generate a ticket for each service request filed. And then, we record the issue alongside its resolution, to serve as a future guide. All known issues are collated in one place: the Helpdesk. Through this feature, you can access historical information logs to prevent the same problems from happening repeatedly.

Compliance

Meet data and security standards through our managed IT services. First, we assess your current setup. Then, we propose ways to improve compliance reporting. We have helped clients adhere to the guidelines set by various industries, such as the Payment Card Industry Data Security Standard (PCI DSS), Health Insurance Portability and Accountability Act (HIPAA), and the National Institute of Standards and Technology (NIST).

Reporting

Our certified IT professionals maintain transparency throughout your project. Expect monthly reports from your dedicated account manager. This documentation covers capacity management, system upgrade plans, technology investments, and other aspects of our managed IT services. Further, we leave our communication line open to accommodate comments and questions regarding performance or discussions about our next steps.

Virtual CTO (vCTO)

Consulting is in our company DNA. So in addition to lending our technical expertise as an extended IT team, we provide you with boardroom-level decision-making proficiency through our on-demand virtual chief technology officer (vCTO) service. Our goal is to enable startup and mid-level businesses to access exceptional talent within their operational budget. And our dedicated tech executive makes this happen, especially for those who are not yet ready to fully commit. With this option, you can receive clear guidance in keeping your key technologies aligned with bottom-line objectives.

Business Technology

Bolster your team's productivity with a cohesive IT system. Our managed IT services in Fort Worth include generating solutions that fill the gaps in an organization's business technology management. We go beyond day-to-day break-fix problems, looking into the overall design to identify opportunities and issues in security, reliability, and related components. Composing our suite of solutions are cloud migration, cybersecurity assessments, e-recycling, and penetration testing, among others. Let every aspect of your IT contribute to the company's sustainability and scalability with our help.