At Techmedics, we’re proud to serve Plano and the entire Dallas-Fort Worth Metroplex. Our local downtown Dallas office is staffed with skilled technicians who are passionate about providing top-notch IT solutions. For over 25 years we have helped organizations remain productive and safe, while growing and enhancing their business.
For over 25 years, Techmedics has filled the gaps in business' IT systems – whether in the form of day-to-day support or long-term strategy development. We have established a name in managed IT services through our extensive industry experience and exceptional talent pool.
Our team caters to a wide range of partners, from small businesses with 10 or more systems to larger organizations with hundreds of employees. We take the time to understand and address each client's unique needs, enabling you to effectively manage the technology that powers your business.
To tackle the complexities of IT today, you need an entire team of subject matter experts (SMEs) on your side. If you are understaffed or lack talent in some areas, we can fill the gap. Our engineers, technicians, and managers specialize in various subsets of business technology solutions. We deliver the skills and know-how needed to drive your business forward.
Managed IT Services helps you stay ahead of the curve. From network monitoring to cloud solutions and cybersecurity, our team of expert engineers provides proactive maintenance and support, so you can focus on your core business.
With Techmedics you get a comprehensive security platform with a dedicated cybersecurity team to stay ahead of threats. We follow strict HIPAA compliance, ISO 27001 and NIST 800-171 guidelines for our security solutions.
Our certified helpdesk and support staff use efficient workflows and advanced tools to swiftly address your concerns. We prioritize resolving issues on the first call, achieving over 70% first call resolution rate and over 98% customer satisfaction.
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A well-defined IT strategy turns technology into an asset, driving business growth and success. We align your technology to help you gain a competitive edge, establishing a technology roadmap for your business.
We implement scalable solutions that adapt to the evolving demands of your business, providing flexibility and reliability. Our transparent communication fosters an open dialogue, keeping you well-informed and engaged.
Smoothly transition to Techmedics as your MSP without disruption. Whether it’s onboarding your company, new employees or new technology, our dedicated onboard team follows standardized and documented onboard/offboard processes.
The pandemic of 2020 accelerated the shift to remote work, forcing businesses to address IT concerns related to secure remote access and collaboration. Techmedics can set up a secure remote access solution that allows your staff to easily communicate and collaborate.
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"The IT support industry can be challenging with long hours, critical thinking, and working around the clock. Having Techmedics as our MSP makes a huge difference in our everyday ability to have great outcomes for complex problems using their advanced level of skills and knowledge."
Techmedics has provided CourtCall with high-level network engineering and Windows server support for the last six years. Their service is high-quality, responsive, timely and expert. Highly recommended as a Managed Service Provider.
"Techmedics keeps us up to date with technology, and we are leagues ahead of our competition. We like to maintain that edge, and with James and his staff we are very able to do just that. Response time is fantastic, and the entire crew is knowledgeable and always attentive. I cannot recommend this company highly enough. They are stellar."
"I've used Techmedics at my facility for years. They're able to resolve issues cleanly and quickly without getting in the staff's way."
"Our intricate network is up and running smoothly and we could not be more impressed. Their customer service is fantastic! I highly recommend them."
"Impressive response times with helpdesk inquiries. Very knowledgeable techs to assist with all kinds of IT issues."
"As a firm dependent on the latest technology, a knowledgeable and responsive IT team is critical. Techmedics has proven to be a reliable partner, consistently providing timely customer service with patience and adaptability."
Contact us, and a member of our team will respond promptly. From proactive maintenance to issue resolution, our team of experts is here to ensure your IT infrastructure is running smoothly. Contact us today and we'll be happy to assist you.
Techmedics
2451 W. Grapevine Mills Cir. #541
Grapevine, TX 76051
214.516.6862
info@techmedics.com
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